Shipping & Returns

Returns - Returns will be accepted within 30 days of purchase and afforded a full refund, less shipping costs and any transaction fees, provided the item has not been installed and arrives in the condition that it was shipped. We are happy to inspect items believed to be defective if you return them. If they are found to be defective, a replacement will be shipped. If not, return shipping must be paid by the customer.

Shipping - Shipping fees are provided at checkout, with domestic shipping provided free of charge on orders that weigh in excess of 20lbs. Our primary shipping source is UPS, with the U.S. Post Office provided as an option. Items will be shipped by the most economical means if Standard Shipping is selected. International orders will be shipped via USPS Express Mail. We insure all shipments - USPS shipments are insured by Hawkley, Inc and will be replaced should they go missing (this is why the price on your USPS label may not reflect what you actually paid for shipping). Any item scanned as delivered by the shipping company is not subject to free replacement, unless shipped via UPS and UPS honors the claim on said lost item. Items lost after being scanned as delivered are not the responsibility of Club MR2 or Hawkley, Inc. and we are not responsible for items damaged in shipment. Items shipped via UPS that are damaged or lost in shipment will be replaced upon completion of appropriate measures with our shipping contractor.

Customs and Duties - Customs and Duty fees charged on international shipments are the responsibility of the customer. By placing your order through Twos R Us, you agree to have your credit card charged for any customs or duty fees charged to Hawkley, Inc. on your shipment. Please do not ask us to declare your shipment as a gift or at a lower value - this is mail fraud and we do not appreciate being asked to break the law.

Re-stocking fees - Items produced by Hawkley, Inc. are not subject to restocking fees if they are returned within the 30 day return window. After the first 30 days, restocking fees may be assessed at the discretion of Hawkley, Inc.. Should an item be returned that was procured from an outside vendor, any fees required by that vendor must be paid by the returning customer. We don't like these fees either and try to avoid them all costs.

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